|
|
| |
Quick Find |
 |
| |
Categories |
|
| |
Information |
|
|
| Shipping & Returns |
 |
|
|
Delivery Times
Orders received for in-stock items will ship in 24 hours once an order is approved during normal business hours M-F. Backorders typically ship within 3 business days depending on supplier availability. In-transit times depend on the zone the package is being delivered too. Average delivery times are 1-5 days.
Shipping Cost
Small orders are shipped prepaid and added to your invoice. A $1 handling charge will be included on each UPS and Fedex ground package. Truck orders can be shipped prepaid and add, collect or billed on your account with your specified carrier. When we prepay and add, any discount we may earn will be shared fifty-fifty with you. When you specify a carrier, we do not prepay and add, but have the trucker bill either you or your customer directly. If you have a better deal with a certain trucker than we do, we encourage you to specify the best routing and billing for you. These freight terms apply only to stock or bulk orders from this website. Freight terms on shipments of non-stock orders must be settled at time of quotation and confirmed upon placement of orders. Lift gate, or residential common carrier deliveries will incur additional delivery costs.
Shipping Rates are based on weight and distance.
Order Tracking
Order Confirmation by Email
This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this e-mail.
Order Status
Whenever the status of your order changes, you will be able to check this online by logging into our website under "My Account" and then clicking on the "View" button next to the order you placed. Therefore you will be notified if there is any delay. If we are not able to ship your order, you will be notified of this by e-mail or by phone. The last status of the order shipment will be that the order has been shipped (delivered). Furthermore we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.
Restocking Charge:
We are happy to accept returns on stock items for reasons other than unsatisfactory quality. However, there are expenses such as repacking, inventory adjustment and account adjustment. We, therefore, must charge a restocking fee of twenty percent (20%). Call for a return authorization number within 30 days to make a return.
Return Materials
Before returning any items to us, you must first call customer service at 877-407-1146 for a return materials authorization number (RMA#). Any items returned without an RMA number will be refused. |
|
|
|
|
|
| |
Military Spec |
|
|
